In Italiano

Frequently-Asked Questions About Wifi-Italy

Why wifi?

Add a new service to your menu. Your customers will appreciate it! Connect them with their co-workers, friends and family, let them use the Internet, help them to be productive. Your customers lead busy lives and will value your innovation and convenience.

How will wifi increase your business?

The availability of wifi makes your business even more appealing to the traveling public, to busy professionals, to students, and to the rapidly expanding market of people who demand easy access to the Internet for a huge variety of purposes. These people will be more likely to choose your business instead of your competitors', and they will stay longer and spend more. In an informal study it was found that customers who order take-out drinks or food are in a store for only five minutes. Those who stay to drink a beverage linger for at least 20 minutes. And people who log onto the wifi network stay for an average of 40 minutes, often long enough to buy a second drink or food item.

How do we evaluate the results?

Apply the same criteria you use in all such business decisions: How many of your customers use the service? Are they satisfied with its quality? Does it bring you new business? What does it cost? How much does it contribute to your bottom line?

What about security?

State-of-the-art technology is employed to protect the security of sensitive data such as a credit card numbers. Specifically, we use 128-bit Secure Sockets Layer (SSL), the highest grade of encryption used on the web today. Further, content filtering protects your customers from inappropriate or pornographic material.

Does the customer pay?

This is up to you. You can:

Charges can be on a session or account basis. Your customers can pay with credit cards or with coupons, perhaps in conjunction with your promotion.

If you offer the service for free, you can do so indefinitely or for a limited time. You can offer to your customers prepaid cards that you supply for free or at a price that you determine. There are many options -- the system is tailored to your needs!

So what is wifi, anyway?

Wifi (short for Wireless Fidelity) is a technology for connecting computers to the Internet via radio signals in place of wires. It is based on a technical standard named IEEE 802.11. Wifi-Italy installs systems that use this standard to offer your customers a convenient, high-speed wireless way to surf the web and use e-mail at your location. Popular wifi sites include restaurants, airports and hotels.

How does your customer use wifi?

All your customer needs is a computer equipped with wireless networking. If their laptop doesn't already have wifi built in, they can purchase a network interface card (802.11) for around $50 at their favorite technology retailer.

What is a hotspot and how do you get one?

A hotspot is a location where wifi is available to the public. Wifi-Italy will:

How will the customer know how to log on?

We provide a brief instruction card adapted for your business and location that you can provide to customers on request.

What if a customer has trouble connecting or using the service? Where will he or she get help?

We support your staff in becoming sufficiently knowledgeable to handle basic questions. For rare instances when complex issues arise, we offer round-the-clock telephone support. Further, we provide an instruction sheet -- displaying your brand -- for you to hand out to your customers.

What does the customer see when he or she logs on to the service?

We provide a portal page -- branded with your logo and your look -- to assist customers through the simple connection process. Once they have connected, your customers will be able to use e-mail and surf the web as they would with any high-speed Internet connection.